Privacy Policy

This Privacy Policy explains how Azpet (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or purchase our products. We are committed to safeguarding your privacy and handling your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following personal information when you interact with our website or services:

Contact details (name, email address, phone number, billing and shipping address)
Order and payment details (processed securely through our payment providers — we do not store card details)
Account details (if you create an account with us)
Communication records (emails, messages, customer service queries)
Technical data (IP address, browser type, device, usage data via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Provide customer support and respond to enquiries
Improve our website, products, and services
Send order updates, service messages, and — if you opt in — marketing communications
Comply with legal and regulatory requirements

3. Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity – to fulfil your orders and provide our services
Legitimate interests – to improve our services and communicate with you
Consent – for marketing communications (you may withdraw consent at any time)
Legal obligation – where required by law or regulation

4. Sharing Your Information

We do not sell or rent your personal data. We may share data with trusted third parties, including:

Payment processors (e.g. Shopify Payments, PayPal)
Delivery and courier services
IT and website hosting providers
Professional advisers (legal, accounting)
Regulators or law enforcement, if required by law

All third parties are required to handle your data securely and in compliance with applicable laws.

5. International Data Transfers

If we transfer your data outside the UK (for example, when using cloud-based services), we ensure appropriate safeguards are in place, such as contracts approved under UK GDPR.

6. Data Retention

We retain your personal information only as long as necessary:

For orders: up to 7 years (to comply with accounting and tax obligations)
For marketing (with consent): until you unsubscribe
For enquiries: until your request has been resolved, plus a reasonable period for record-keeping

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing of your data
Request data portability
Withdraw consent for marketing at any time

To exercise these rights, contact us at contact@azpet.co.uk.

8. Cookies

Our website uses cookies provided by Shopify and third-party partners to support core site functions, improve your browsing experience, and analyse website traffic.

You can manage or disable cookies through your browser settings.
For more details, see our Cookie Policy or Shopify’s default cookie policy available via our site footer.

9. Security

We use technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

contact@azpet.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.